At Infinity Jewels, we value your trust and are committed to providing a seamless and satisfying shopping experience. If you ever face an issue, we’re here to listen and resolve it promptly.

📝 How to Raise a Grievance

If you have any complaints, concerns, or feedback related to:
• Product quality
• Delivery delays
• Order errors
• Customer service
• Website or payment issues

Please reach out to us via any of the channels below:

📧 Email: info@theinfinityjewels.com

📱 WhatsApp: +91 79874 29795

🕐 Support Hours: Monday – Saturday | 10 AM – 7 PM IST

📌 What to Include in Your Complaint

To help us resolve your issue quickly, please share:

• Your full name
• Order Id
• A clear description of the issue
• Relevant photos or screenshots, if applicable
• Your preferred resolution (e.g., replacement, store credit, clarification)
  

⏱️ Resolution Timeline

• We acknowledge all grievances within 24 hours
• Most issues are resolved within 3–5 business days
• For complex matters, we will keep you informed at every step
  
  

👤 Grievance Officer Contact

In accordance with applicable consumer laws, you may also contact our Grievance Officer:

Name: Jasleen Kaur Malhotra

Email: info@theinfinityjewels.com

Phone/WhatsApp: +91 79874 29795

Address: Bilaspur, Chhattisgarh, India

🌟 Our Promise

We’re committed to transparency, fairness, and customer satisfaction. Every query matters to us—and every resolution is our responsibility.

✨ Thank you for choosing Infinity Jewels — Elegance That Lasts Forever.