At Infinity Jewels, each piece is carefully inspected before shipping. Due to the nature of our jewellery and for hygiene reasons, we do not accept returns or exchanges. However, we are committed to ensuring a smooth and fair experience in the rare case something goes wrong with your order.

🚫 No Returns or Exchanges

We do not offer returns or exchanges for the following reasons:

• Hygiene and safety concerns with jewellery
• Size or styling issues (most products are one-size or adjustable)
• Change of mind after purchase

All purchases are considered final once delivered.

💥 Received a Damaged, Defective, or Wrong Product?

We’re so sorry if this happens — and we’ll fix it!

If you’ve received a:

• Damaged item
• Defective Product
• Wrong Item
  

Please reach out to us within 48 hours of delivery with the following:

1. Order ID
2. Clear photos/videos of the product & packaging.
3. A short description of the issue.

Contact us on:

📱 WhatsApp: +91 79874 29795
📧 Email: info@theinfinityjewels.com

✅ Resolution Options

If your claim is approved, we will offer:

• A free replacement (subject to stock availability), OR
• A store credit voucher equal to the product value

Refunds to the original payment method are not provided.

📦 Important Notes

• Claims must be made within 48 hours of receiving the product.
• Used or worn items are not eligible.
• We may request that the original item be returned before issuing a resolution.
• Exchange or replacement decisions are at the discretion of Infinity Jewels after review.

📍 Support Hours

We’re available to help you:

Mon–Sat | 10 AM – 7 PM IST

WhatsApp: +91 79874 29795

Email: info@theinfinityjewels.com